FAQ: World's Most Advanced Insulation: LoftTek Adventure Jacket
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will my add on items ship?

Please Note - Any add on items will ship with your jacket as they become available.
Don’t Want to Wait? No worries you can still get a great discount (though slightly less) by purchasing directly from our website and get any add on item(s) sooner Click Here (Discounts Auto Applied at Checkout)</p>

Last updated: December 19, 2018 08:28

I Have A Specific Sizing Question

Many have been asking example questions like “What if I’m a medium in all measurements except my waist where I’m an XL? What size should I get?” When selecting the jacket you should get the jacket that fits your largest measurement. In this example you should select the XL size. Some might be worried about this, but due to the athletic cut of the jacket it still is a flattering look compared to box cut jackets. Also note that things like the sleeves are the most forgiving measurement. If they are a little long, it will be much less noticeable than being an inch small on the waist.

Last updated: January 05, 2019 07:28

Most Up To Date Jacket - Fabric Updates

Recently many have been asking about the possibility of the LoftTek insulation leaking out of the jacket’s fabric. Of the 30+ prototype jackets we have used and sent out to be tested, we have now had 2 jackets where the insulation has leaked through the outer fabric. For that reason we updated the outer fabric with an additional coating to prevent any possibility of insulation beginning to leak through the outside fabric. We made a few other minor changes as well like increasing thumbhole size, etc. These changes will add more windproofing to the jacket, but cut down slightly on breathability of the outside fabric. The prototype we have like this is a great jacket and we are excited to get it to you! For those that were the first 1000 backers please see the FAQ titled “First 1,000 Jackets”.

Last updated: January 05, 2019 08:05

First 1,000 Jackets

Some of you may have been aware that we had started to produce a batch of 1,000 jackets during the kickstarter campaign that are expected to ship in January. These jackets are just like the jackets we tested and sent out to influencers for testing. What we have found is that 2 of the 32+ jackets we have sent out have had issues of leaking insulation.

While we haven’t experienced any level of leaking insulation similar to theirs in our own testing, we decided to make a change to the jackets fabric to keep it from having this issue with anyone in the future.

We pride our selves on providing premium quality products. For that reason, anyone that would qualify for a jacket in the first batch will have a choice to take a jacket on the first batch for the early ship date of January or wait for the second batch of jackets with the updated fabric.

All jackets, even the first batch of jackets are still covered under our Lifetime Limited Warranty so if you experience issues with your jacket we will still stand behind it!

If you qualify for a jacket in the first batch we will email you asking if you would like to wait or get the a jacket out of the first batch. We will not ship the jacket until we get a response on your decision! We hope this shows our backers how important quality is to us and how important it is to us that our backers get the experience they paid for.

For more on this see our other notes in the FAQ

Last updated: January 05, 2019 08:05

I have a return or exchange question.

You need to email support@outdoorvitals.com directly as BackerKit does not handle these requests. Thanks!

Last updated: June 19, 2019 16:57

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

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Try account recovery here.

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Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

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BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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